Effective Date: Saturday, August 23, 2025
Last Updated: Saturday, August 23, 2025
Welcome to DesiSlice, your trusted source for authentic South Asian products across the United States. These Terms and Conditions (“Terms”) create a binding legal agreement between you and DesiSlice when you access our website, make purchases, or use our services.
By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
About DesiSlice and Our Services
DesiSlice operates as an online marketplace specializing in authentic products from Bangladesh, India, Nepal, and Pakistan. We serve customers throughout the United States who seek genuine traditional items that connect them with their cultural heritage.
Our business model focuses on sourcing high-quality products directly from trusted suppliers and distributors, ensuring authenticity while making these items accessible to the South Asian diaspora community across America. We handle order processing, quality control, shipping coordination, and customer service to create a seamless shopping experience that bridges the gap between traditional markets and modern convenience.
When you place an order with DesiSlice, you enter into a purchase agreement that obligates us to provide the products you’ve ordered according to our stated standards, and obligates you to pay the agreed price and comply with our usage policies. This relationship is governed by these Terms along with our Privacy Policy and Refund Policy.
Acceptance of Terms and Account Requirements
Using DesiSlice requires acceptance of these Terms, which begins the moment you access our website or create an account. This acceptance creates immediate legal obligations for both parties, even before you make your first purchase.
Account Creation and Responsibility: Creating a DesiSlice account requires providing accurate, complete information and maintaining the security of your account credentials. You are responsible for all activities that occur under your account, including unauthorized access that results from failure to protect your login information. This means using strong passwords, not sharing account details with others, and promptly notifying us if you suspect unauthorized account access.
Age Requirements and Legal Capacity: You must be at least 18 years old or have reached the age of majority in your jurisdiction to create an account and make purchases. If you are under 18, you may use our services only with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms. This requirement ensures that all parties entering agreements with DesiSlice have the legal capacity to fulfill their obligations.
Accurate Information Requirement: All information provided during account creation, order placement, and ongoing account management must be accurate and current. This includes contact information, shipping addresses, payment details, and any other data necessary for order fulfillment. Providing false information may result in order cancellation, account suspension, or termination of services.
Product Information and Availability
Understanding the nature of our products and inventory management helps set appropriate expectations for your shopping experience with DesiSlice. Our product offerings reflect the dynamic nature of sourcing authentic items from multiple countries and suppliers.
Product Descriptions and Accuracy: We strive to provide accurate descriptions, images, and specifications for all products in our catalog. However, the authentic nature of traditional products means that natural variations in color, size, texture, and appearance are normal and expected. These variations are part of what makes authentic products special and do not constitute defects or misrepresentation.
Availability and Inventory Management: Product availability depends on our ability to source items from suppliers in various countries, which can be affected by seasonal factors, harvest conditions, manufacturing schedules, and international shipping variables. We update our inventory regularly, but high-demand items may sell out between the time you view a product and complete your purchase.
Pricing and Currency: All prices are displayed in US dollars and include applicable taxes where required. Prices may change without prior notice due to supplier costs, exchange rate fluctuations, or other market factors. The price charged will be the price displayed at the time you complete your order, provided the order is processed successfully.
Product Authenticity Guarantee: We guarantee that all products sold through DesiSlice are authentic and sourced from legitimate suppliers. If you receive a product that you believe is not authentic, please contact our customer service team immediately so we can investigate and resolve the issue according to our refund policy.
Order Placement and Processing
The order process creates binding legal obligations once certain steps are completed. Understanding this process helps ensure smooth transactions and sets clear expectations for both parties.
Order Submission and Confirmation: When you place an order, you are making an offer to purchase products at the stated prices and terms. Your order becomes a binding contract when we send you an order confirmation email, which typically occurs within 24 hours of order submission. This confirmation will include order details, total cost, estimated delivery timeframe, and tracking information when available.
Payment Processing and Authorization: We process payments at the time of order confirmation using the payment method you provide. Your payment method will be charged for the full order total, including product costs, applicable taxes, and shipping fees. Payment authorization constitutes your agreement to pay the stated amount and your confirmation that you have authority to use the payment method provided.
Order Modification and Cancellation: Once an order is confirmed, modifications may not be possible, especially for items requiring special handling or immediate shipping. If you need to modify or cancel an order, contact our customer service team as soon as possible. We will accommodate changes when possible, but cannot guarantee modifications for orders already in processing or shipping.
Inventory Limitations: If an item becomes unavailable after you place an order, we will contact you to discuss alternatives, including substitutions, backorder options, or refunds. We reserve the right to limit quantities per customer or per order to ensure fair access to popular items and prevent inventory hoarding.
Shipping and Delivery Terms
Shipping represents a critical component of our service, involving coordination between DesiSlice, shipping carriers, and customers to ensure products reach their destinations safely and efficiently.
Shipping Methods and Timeframes: We offer various shipping options with different cost and speed characteristics. Estimated delivery timeframes are provided at checkout and begin from the date of order processing, not order placement. These estimates are based on typical carrier performance but are not guaranteed delivery dates, as shipping involves variables beyond our control.
Shipping Costs and Calculations: Shipping costs are calculated based on package weight, dimensions, destination, and selected shipping method. These costs are displayed during checkout before order completion. We strive to pack orders efficiently to minimize shipping costs while ensuring product protection during transit.
Delivery Responsibility and Risk Transfer: Once a package is picked up by the shipping carrier, responsibility for the shipment transfers from DesiSlice to the carrier. We will track shipments and assist with carrier communications, but issues like delivery delays, package damage during transit, or failed delivery attempts require resolution through the shipping carrier’s procedures.
International Shipping and Forwarding Services: While DesiSlice ships within the United States, we understand that some customers use package forwarding services to ship internationally. Please note that once a package is delivered to a US address, our delivery obligations are complete, and we cannot be responsible for subsequent forwarding, customs issues, or international delivery problems.
Special Handling Requirements: Certain products may require special shipping handling, such as temperature-controlled transport for sensitive items or additional packaging for fragile products. These requirements may affect shipping costs and delivery timeframes, and we will communicate any special handling needs during the order process.
Payment Terms and Billing
Payment processing involves multiple parties and systems, requiring clear terms to protect both customers and DesiSlice while ensuring efficient transaction processing.
Accepted Payment Methods: We accept major credit cards, debit cards, and electronic payment services as displayed during checkout. All payments must be in US dollars from accounts or services authorized to conduct transactions in the United States. We do not accept cash, money orders, or other alternative payment methods.
Payment Security and Processing: Payment information is processed through secure, PCI DSS compliant systems designed to protect your financial data. We do not store complete credit card information on our servers, relying instead on secure payment processors who specialize in transaction security and fraud prevention.
Billing and Invoicing: You will receive electronic receipts and invoices for all purchases, typically sent to the email address associated with your account. These documents serve as proof of purchase and contain important information for warranty claims, returns, and tax purposes.
Payment Disputes and Chargebacks: If you dispute a charge with your payment provider, please contact DesiSlice customer service first to resolve the issue directly. Unsubstantiated chargebacks or payment disputes may result in account suspension and additional processing fees. We maintain detailed transaction records to support legitimate charges and protect against fraudulent disputes.
Taxes and Regulatory Compliance: Applicable sales taxes are calculated and collected at checkout based on shipping destination and current tax regulations. Tax amounts may change based on location or regulatory updates. DesiSlice complies with applicable tax reporting requirements and may provide tax documentation as required by law.
User Conduct and Prohibited Uses
Maintaining a positive environment for all customers requires establishing clear boundaries for acceptable behavior and use of our services. These guidelines protect the integrity of our platform and ensure fair access for all community members.
Acceptable Use Standards: DesiSlice services are intended for legitimate personal and household use by individuals seeking authentic South Asian products. Commercial resale, bulk purchasing for business purposes, or other commercial uses require prior written approval and may be subject to different terms and pricing structures.
Prohibited Activities: Several activities are strictly prohibited when using DesiSlice services. These include providing false information during account creation or order placement, attempting to circumvent security measures or access unauthorized areas of our website, using automated systems or bots to place orders or extract information, and engaging in any activity that interferes with other customers’ use of our services.
Intellectual Property Respect: All content on the DesiSlice website, including product descriptions, images, logos, and design elements, is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without explicit written permission.
Community Standards: We expect all customers to interact respectfully with our customer service team and maintain professional communication standards. Harassment, abuse, threats, or discriminatory behavior toward DesiSlice employees or other customers will result in immediate account termination and may be reported to appropriate authorities.
Account Termination Rights: DesiSlice reserves the right to suspend or terminate accounts that violate these Terms, engage in suspicious or fraudulent activity, or consistently cause problems for our operations or other customers. Account termination may result in loss of account credits, pending orders, or other account benefits.
Intellectual Property and Content Rights
Protecting intellectual property rights supports the continued operation and development of DesiSlice while respecting the creative and business interests of all parties involved.
DesiSlice Proprietary Content: The DesiSlice website, including its design, functionality, text, graphics, logos, and other elements, represents proprietary content owned by DesiSlice or licensed from third parties. This content is protected by copyright, trademark, trade dress, and other intellectual property laws, and unauthorized use may result in legal action.
User-Generated Content: When you submit reviews, comments, photos, or other content to DesiSlice, you grant us a non-exclusive, royalty-free license to use, display, and distribute that content in connection with our services. You represent that you have the right to grant this license and that your content does not violate the rights of others or applicable laws.
Product Images and Descriptions: Product images and descriptions on our website are provided for identification and information purposes. These images may be sourced from suppliers, manufacturers, or created by DesiSlice, and their use is authorized only for viewing products on our website. Unauthorized use of these images for commercial purposes or on other websites is prohibited.
Trademark Usage: The DesiSlice name, logo, and other trademarks may not be used without explicit written permission. This includes using our trademarks in domain names, social media handles, advertising, or any other context that might create confusion about the relationship between your activities and DesiSlice.
Copyright Infringement Reporting: If you believe that content on our website infringes your copyright, please contact us with detailed information about the alleged infringement, including identification of the copyrighted work, location of the infringing content, and your contact information for follow-up communications.
Warranties and Disclaimers
Understanding the warranties and limitations associated with DesiSlice products and services helps set realistic expectations while clarifying the legal framework governing our business relationship.
Product Quality Assurance: DesiSlice warrants that products will be as described and free from significant defects at the time of delivery. This warranty covers material defects that affect the product’s intended use but does not cover normal variations in authentic products, damage caused by misuse, or wear from normal use after delivery.
Service Availability: While we strive to maintain continuous website operation and service availability, we cannot guarantee uninterrupted access due to maintenance, technical issues, or circumstances beyond our control. We will make reasonable efforts to minimize service disruptions and provide advance notice of planned maintenance when possible.
Third-Party Services: DesiSlice relies on various third-party services, including payment processors, shipping carriers, and technology providers. While we select reputable partners, we cannot warrant the performance of these third-party services and are not liable for issues arising from their operations beyond our direct control.
Information Accuracy: We make reasonable efforts to ensure that product information, pricing, and other website content is accurate and current. However, errors may occur, and we reserve the right to correct mistakes, update information, and modify prices without prior notice. In cases where errors significantly affect order pricing or product specifications, we will contact customers to discuss resolution options.
Disclaimer of Warranties: TO THE FULLEST EXTENT PERMITTED BY LAW, DESISLICE PROVIDES ITS WEBSITE, PRODUCTS, AND SERVICES “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Medical and Health Product Disclaimers: Products sold by DesiSlice, including herbal items and traditional health products, are not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the FDA. Customers should consult healthcare professionals before using any health-related products, especially if pregnant, nursing, taking medications, or having medical conditions.
Limitation of Liability and Indemnification
Understanding liability limitations helps clarify the financial and legal boundaries of our business relationship while protecting both parties from excessive risk exposure.
Liability Limitations: TO THE MAXIMUM EXTENT PERMITTED BY LAW, DESISLICE’S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO DESISLICE IN THE SIX MONTHS PRECEDING THE CLAIM. THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY UPON WHICH THE CLAIM IS BASED.
Consequential Damages Exclusion: DESISLICE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Force Majeure: DesiSlice is not liable for delays, failures, or interruptions in service resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, supplier issues, transportation problems, internet outages, or other acts of God or third parties.
Customer Indemnification: You agree to indemnify and hold harmless DesiSlice, its employees, officers, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your violation of these Terms, misuse of our services, or violation of any rights of third parties.
Product Liability: While we stand behind the quality and authenticity of our products, customers assume responsibility for proper use, storage, and handling of purchased items. DesiSlice is not liable for damages resulting from misuse, allergic reactions, contamination after delivery, or other issues arising from customer handling or use of products.
Dispute Resolution and Legal Terms
Establishing clear procedures for resolving disputes helps ensure that conflicts are addressed efficiently and fairly while minimizing costs and complexity for all parties.
Informal Resolution Process: Before initiating formal legal proceedings, parties agree to attempt good faith resolution of disputes through direct communication with DesiSlice customer service. Many issues can be resolved quickly through this informal process, saving time and expense for everyone involved.
Governing Law and Jurisdiction: These Terms are governed by the laws of [Insert State], United States, without regard to conflict of law principles. Any legal proceedings arising from these Terms or your use of DesiSlice services shall be conducted in the state or federal courts located in [Insert City, State], and you consent to the personal jurisdiction of these courts.
Arbitration Agreement: For disputes that cannot be resolved through informal means, both parties agree to binding arbitration conducted under the rules of the American Arbitration Association. Arbitration proceedings will be conducted in [Insert City, State] unless both parties agree to a different location. This arbitration agreement covers all disputes except those relating to intellectual property rights or small claims court matters.
Class Action Waiver: You agree to resolve disputes with DesiSlice on an individual basis and waive the right to participate in class actions, collective actions, or representative proceedings. This waiver applies to all disputes covered by the arbitration agreement outlined above.
Limitation of Actions: Any claim or cause of action arising from these Terms or your use of DesiSlice services must be filed within one year after the claim or cause of action arose, or it will be permanently barred.
International Considerations and Export Control
While DesiSlice primarily serves customers within the United States, international considerations may affect some aspects of our operations and customer relationships.
Export Control Compliance: Certain products may be subject to US export control laws and regulations. Customers are responsible for ensuring that any international forwarding or shipping of DesiSlice products complies with applicable export control requirements and destination country import regulations.
International Forwarding Services: Customers who use international package forwarding services do so at their own risk and expense. DesiSlice’s delivery obligations are complete upon delivery to the US address provided, and we cannot be responsible for forwarding service performance, customs issues, or international delivery problems.
Currency and Tax Considerations: All transactions are conducted in US dollars, and international customers using forwarding services remain responsible for currency conversion costs, international taxes, duties, and customs fees that may apply in their destination countries.
Privacy and Data Protection
Your privacy rights and our data handling practices are detailed in our Privacy Policy, which forms an integral part of your agreement with DesiSlice. Key privacy-related terms include our commitment to protecting personal information, transparent data collection practices, and providing customers with control over their personal data.
Privacy Policy Integration: Our Privacy Policy describes how we collect, use, protect, and share your personal information. The Privacy Policy is incorporated by reference into these Terms and has the same legal effect as if fully set forth herein.
Data Security Commitment: We implement reasonable security measures to protect personal information, but cannot guarantee absolute security due to the inherent risks of internet communications and electronic data storage.
Communication Consent: By creating an account and providing contact information, you consent to receiving communications from DesiSlice related to your orders, account status, and service updates. You may opt out of promotional communications while continuing to receive transactional messages.
Modifications to Terms and Services
Business operations and legal requirements evolve over time, necessitating occasional updates to these Terms and the services we provide.
Terms Updates: We may modify these Terms periodically to reflect changes in our services, business practices, or legal requirements. Material changes will be communicated through email notification and website posting with an updated effective date. Your continued use of DesiSlice services after Terms updates constitutes acceptance of the revised terms.
Service Changes: DesiSlice reserves the right to modify, suspend, or discontinue any aspect of our services, including product offerings, website features, or operational procedures. While we will provide reasonable notice of significant changes when possible, some modifications may be implemented immediately for security, legal, or operational reasons.
Price Changes: Product prices and shipping costs may change without prior notice due to supplier costs, market conditions, or operational factors. Price changes do not affect orders already confirmed and paid for, but may apply to future orders or backordered items.
Contact Information and Customer Service
Effective communication channels ensure that customers can receive assistance, ask questions, and resolve issues efficiently throughout their relationship with DesiSlice.
Customer Service Contact:
- Email: support@desislice.com
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Response Timeframes: We strive to respond to customer inquiries within 24 hours during business days. Complex issues may require additional time for research and resolution, but we will keep you informed of progress and expected resolution timeframes.
Emergency Contact: For urgent issues related to product safety, shipping problems, or account security, please call our customer service line during business hours or send an email marked “URGENT” for priority handling.
Miscellaneous Legal Provisions
These additional terms address various legal and operational aspects that support the overall framework governing your relationship with DesiSlice.
Entire Agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and DesiSlice regarding your use of our services. These Terms supersede all prior agreements, understandings, or representations relating to the subject matter herein.
Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them valid and enforceable while preserving the original intent.
Assignment: You may not assign or transfer your rights or obligations under these Terms without our written consent. DesiSlice may assign these Terms or any rights hereunder to any affiliate or in connection with a merger, acquisition, restructuring, or sale of assets.
Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized DesiSlice representative.
Survival: Provisions of these Terms that by their nature should survive termination of your account or these Terms will survive, including but not limited to warranty disclaimers, liability limitations, indemnification obligations, and dispute resolution procedures.
Language: These Terms are written in English, and any translations provided are for convenience only. In case of conflicts between English and translated versions, the English version shall prevail.
Acknowledgment and Agreement
By using DesiSlice’s website, creating an account, or making purchases, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You also acknowledge that you have reviewed our Privacy Policy and Refund Policy, which are incorporated herein by reference.
These Terms become effective immediately upon your first use of our services and remain in effect until terminated by either party according to the provisions outlined herein.
If you have questions about these Terms or need clarification about any provisions, please contact our customer service team before using our services or making purchases.
Document Information:
- Document Version: 1.0
- Effective Date: Saturday, August 23, 2025
- Last Updated: Saturday, August 23, 2025
Contact:
- Address: 182-15, Wexford ter, Jamaica, NY-11432
- Phone-Â 347-744-3270
- Mail: support@desislice.com
Thank you for choosing DesiSlice as your trusted source for authentic South Asian products. We appreciate your business and look forward to serving your cultural and culinary needs.