Refund Policy

Effective Date: Saturday, August 23, 2025
Last Updated: Saturday, August 23, 2025

At DesiSlice, we understand that authentic quality matters deeply to our customers. Our refund policy reflects our commitment to ensuring you receive exactly what you expect when connecting with the traditions and flavors of your homeland.

Our Quality Promise

We stand behind every product we sell. If any item fails to meet our quality standards or your reasonable expectations, we want to make it right. Your satisfaction is not just our goal—it’s our responsibility as fellow members of the South Asian diaspora community.

Eligible Returns and Refunds

Food Items and Ingredients

Fresh and Perishable Items: Due to the nature of fresh seeds, certain spices, and perishable ingredients, we accept returns within 3 days of delivery if the product arrives damaged, spoiled, or significantly different from what was advertised. We require photographic evidence of the condition upon arrival to process these claims efficiently.

Non-Perishable Food Items: Dry goods, canned items, and shelf-stable products can be returned within 15 days of delivery if unopened and in original packaging. Items must be in sellable condition without damage to packaging or labels.

Quality Issues: If any food item fails to meet the authentic taste, texture, or quality standards we promise, we will provide a full refund or replacement within 30 days of purchase, regardless of whether the package has been opened for quality assessment.

Health and Herbal Items

Unopened Products: Health supplements and herbal items can be returned within 30 days if unopened and in original sealed packaging. We maintain strict standards for these returns due to safety regulations governing consumable wellness products.

Quality Concerns: If any herbal item appears to lack potency, freshness, or authenticity that you would expect from traditional sources, please contact us within 7 days of receiving your order with specific details about the quality issue.

Spiritual and Religious Items

Defective Items: Prayer mats, prayer beads, and other religious items can be returned within 30 days if they arrive damaged or significantly different from the description. We understand these items hold special significance and ensure they meet appropriate quality standards.

Authenticity Concerns: If any religious item does not meet traditional authenticity standards or specifications, we will provide immediate replacement or full refund upon verification of the concern.

Games and Miscellaneous Items

Standard Returns: Non-consumable items in these categories can be returned within 30 days if unused and in original condition with all components included.

Items Not Eligible for Return

Understanding the unique nature of our products helps explain why certain items cannot be returned. Seeds that have been planted cannot be returned due to their biological nature. Fresh herbs and vegetables that have been used partially cannot be accepted back for health and safety reasons. Custom or specially ordered items that were requested specifically for your needs are also not eligible for return unless they arrive defective or incorrect.

Religious items that have been used for worship practices follow traditional guidelines and cannot be returned unless they arrived damaged or were incorrectly described in our listing.

How to Initiate a Return

The return process is designed to be straightforward while ensuring we can process your request quickly and accurately. Contact our customer service team within the eligible return period by emailing [returns@desislice.com] or calling [phone number]. Please include your order number, a description of the issue, and photographs when relevant.

Our customer service team will review your request within 24 hours during business days and provide you with specific return instructions if your request qualifies under our policy. We may provide a prepaid return shipping label for eligible returns, particularly when the return results from our error or a quality issue with the product.

Refund Processing

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund request. Approved refunds will be processed to your original payment method within 5-10 business days, though your bank or credit card company may take additional time to post the refund to your account.

For quality issues where replacement is preferred over refund, we will expedite shipping of the replacement item at no additional charge to you.

Shipping Costs and Return Fees

We cover return shipping costs when the return results from our error, such as sending incorrect items, damaged goods, or products that fail to meet our quality standards. For returns due to customer preference changes or ordering errors, customers are responsible for return shipping costs unless the order qualifies for our satisfaction guarantee review.

International Shipping Considerations

For customers who have forwarded purchases through international shipping services, please note that we can only refund the amount paid to DesiSlice. We cannot refund shipping costs paid to third-party forwarding services, and return shipping from international locations remains the customer’s responsibility unless the return results from a significant error on our part.

Damaged or Lost Packages

We work closely with our shipping partners to ensure safe delivery, but sometimes issues occur during transit. If your package arrives damaged or is lost during shipping, contact us immediately with your tracking information and photos of any damage. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or full refund promptly.

Special Circumstances

We understand that sometimes unique situations arise that may not fit standard policy guidelines. If you experience circumstances beyond normal return conditions—such as extended illness preventing timely return requests or family emergencies affecting your ability to receive packages—please contact our customer service team to discuss your specific situation.

Exchanges vs. Refunds

While we process refunds according to the timeframes outlined above, exchanges for different sizes, varieties, or similar products can often be handled more quickly. If you would prefer to exchange an item rather than return it for a refund, let our customer service team know, and we will prioritize getting the correct item to you as soon as possible.

Contact Information for Returns

Address: 182-15, Wexford ter, Jamaica, NY-11432
Phone: 347-744-3270
Email: support@desislice.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

Policy Updates

We may update this refund policy periodically to reflect changes in our product offerings, shipping methods, or business practices. When significant changes occur, we will notify customers through email and update the effective date listed at the top of this policy. Continued use of our website after policy updates constitutes acceptance of the revised terms.

Final Notes

This refund policy reflects our commitment to building long-term relationships with customers who trust us to provide authentic products that connect them with their heritage. We encourage customers to contact us with questions or concerns before initiating returns, as we often can resolve issues through customer service without needing to process a formal return.

Your satisfaction helps us maintain our reputation within the South Asian diaspora community, and we appreciate your feedback in helping us continue to improve our products and services.