Privacy Policy

Effective Date: Saturday, August 23, 2025
Last Updated: Saturday, August 23, 2025

At DesiSlice, protecting your privacy is as important to us as providing authentic products that connect you with your heritage. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, make purchases, or interact with our services.

We understand that trust is fundamental to our relationship with the South Asian diaspora community we serve. This policy reflects our commitment to transparency and responsible data handling practices.

Information We Collect

Understanding what information we collect helps you make informed decisions about sharing your personal data with us. We collect information in several ways, each serving specific purposes related to providing you with excellent service and authentic products.

Information You Provide Directly

Account Registration: When you create an account with DesiSlice, we collect basic identification information including your full name, email address, phone number, and password. This information allows us to maintain your account, process your orders, and communicate with you about your purchases and our services.

Shipping and Billing Information: To fulfill orders and process payments, we collect shipping addresses, billing addresses, and payment information. We understand that many of our customers ship to family members or friends, so we accommodate multiple shipping addresses while keeping all information secure and confidential.

Order History and Preferences: We maintain records of your purchases, product preferences, and shopping behavior to help us provide personalized recommendations and improve your shopping experience. This information helps us suggest products that align with your cultural and culinary preferences.

Customer Service Communications: When you contact our customer service team through email, phone, or chat, we keep records of these communications to ensure consistent support and to resolve any issues efficiently. This includes feedback, complaints, compliments, and requests for information about specific products or cultural practices related to our offerings.

Information We Collect Automatically

Website Usage Data: Our website automatically collects information about how you navigate and interact with our site. This includes pages visited, time spent on different sections, products viewed, and search terms used. This data helps us understand which products and categories are most important to our community and allows us to optimize the shopping experience.

Device and Technical Information: We collect information about the devices you use to access our website, including IP addresses, browser types, operating systems, and mobile device identifiers. This technical information helps us ensure our website functions properly across different devices and platforms while maintaining security.

Location Information: We may collect general location information based on your IP address to provide region-appropriate content, shipping options, and to comply with local regulations. We do not collect precise GPS location unless you specifically grant permission for location-based services.

Cookies and Similar Technologies: Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website performance. You can control cookie settings through your browser, though disabling certain cookies may limit some website functionality.

How We Use Your Information

Every piece of information we collect serves specific purposes that benefit your shopping experience and help us operate our business responsibly. Understanding these uses helps illustrate why certain data collection is necessary and valuable.

Order Processing and Fulfillment: Your personal and payment information enables us to process orders, arrange shipping, handle billing, and provide customer service throughout your shopping experience. This includes coordinating with shipping partners and payment processors to ensure smooth transactions.

Product Recommendations and Personalization: We analyze your purchase history and browsing behavior to suggest products that align with your interests and cultural preferences. For example, if you frequently purchase Bangladeshi spices, we might highlight new arrivals from that region or suggest complementary ingredients for traditional recipes.

Customer Communication: We use your contact information to send order confirmations, shipping notifications, delivery updates, and important account information. We may also send promotional emails about new products, cultural celebrations, or special offers, though you can opt out of marketing communications at any time.

Website Improvement and Analytics: Usage data helps us understand how customers navigate our website, which products generate the most interest, and where we can improve the user experience. This analysis guides decisions about website design, product selection, and service enhancements.

Security and Fraud Prevention: We monitor account activity and transaction patterns to detect and prevent fraudulent activities, protect customer accounts, and maintain the security of our platform. This includes working with payment processors and security services to identify potentially suspicious activities.

Legal Compliance: We use collected information to comply with applicable laws, regulations, and legal processes, including tax reporting, customs documentation for international shipping, and responding to legitimate legal requests from authorities.

How We Share Your Information

We believe in minimizing data sharing while ensuring we can provide excellent service and maintain business operations effectively. Our approach to sharing information prioritizes your privacy while enabling necessary business functions.

Service Providers and Business Partners: We work with trusted third-party service providers who help us operate our business, including payment processors, shipping companies, website hosting services, email service providers, and customer service platforms. These partners are contractually required to protect your information and use it only for the specific services they provide to DesiSlice.

Shipping and Delivery Partners: To deliver your orders, we share necessary shipping information with postal services and courier companies. This typically includes recipient names, addresses, phone numbers, and package contents for customs and delivery purposes. We work only with reputable shipping partners who maintain appropriate security and privacy standards.

Legal Requirements: We may disclose personal information when required by law, such as in response to subpoenas, court orders, or government requests. We may also share information when we believe disclosure is necessary to protect our rights, prevent fraud, ensure customer safety, or comply with legal obligations.

Business Transfers: In the unlikely event that DesiSlice is sold, merged, or undergoes significant business changes, customer information may be transferred to the new owners as part of the business assets. We would notify affected customers about such changes and any new privacy practices that might result.

Aggregated and Anonymous Data: We may share statistical or aggregated information that does not identify individual customers with business partners, researchers, or the public. For example, we might share general demographic information about our customer base or popular product categories without revealing personal details.

Data Security Measures

Protecting your personal information requires multiple layers of security measures and ongoing vigilance against evolving threats. Our security approach encompasses technical, administrative, and physical safeguards designed to protect information throughout its lifecycle.

Encryption and Secure Transmission: All sensitive information, including payment details and personal data, is encrypted during transmission using industry-standard SSL/TLS protocols. This means that information traveling between your device and our servers is scrambled and unreadable to unauthorized parties who might intercept it.

Secure Data Storage: Personal information is stored on secure servers with restricted access controls, regular security updates, and monitoring systems that detect and respond to potential security threats. We use reputable hosting providers who specialize in secure data storage and maintain compliance with industry security standards.

Access Controls: Only authorized DesiSlice employees and contractors who need access to personal information to perform their job duties can view customer data. All team members with data access undergo background checks and receive training on privacy protection and data security best practices.

Payment Security: We partner with PCI DSS compliant payment processors who specialize in secure transaction handling. DesiSlice does not store complete credit card numbers, CVV codes, or other sensitive payment information on our servers, reducing the risk associated with payment data storage.

Regular Security Assessments: We conduct regular security reviews, vulnerability assessments, and system updates to maintain protection against emerging threats. This includes monitoring for suspicious activities, reviewing access logs, and updating security protocols as needed.

Your Privacy Rights and Choices

Understanding and exercising your privacy rights empowers you to control how your personal information is collected, used, and shared. We provide multiple ways for you to manage your privacy preferences and personal data.

Account Information Access and Updates: You can log into your DesiSlice account at any time to view, update, or correct your personal information, including contact details, shipping addresses, and communication preferences. Keeping this information current helps ensure accurate order processing and delivery.

Marketing Communication Preferences: You can opt out of promotional emails, newsletters, and marketing communications by using the unsubscribe links in our emails or by adjusting your communication preferences in your account settings. You will continue to receive transactional emails related to your orders and account activities.

Cookie and Tracking Preferences: Most web browsers allow you to control cookie settings, including blocking or deleting cookies from specific websites. You can adjust these settings to limit tracking while understanding that some website functionality may be reduced if essential cookies are disabled.

Data Portability: Upon request, we can provide you with a copy of your personal information in a structured, commonly used format. This allows you to understand what data we maintain about you and potentially transfer information to other services if desired.

Account Deletion: If you wish to close your DesiSlice account and have your personal information removed from our active systems, you can request account deletion by contacting our customer service team. We will retain certain transaction records as required by law but will remove unnecessary personal identifiers.

Children’s Privacy Protection

DesiSlice is committed to protecting the privacy of children and complies with applicable children’s privacy laws, including the Children’s Online Privacy Protection Act (COPPA) in the United States.

Our website and services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. If we discover that we have inadvertently collected information from a child under 13, we will take immediate steps to delete that information from our systems.

Parents and guardians who believe their child may have provided personal information to DesiSlice should contact us immediately so we can address the situation appropriately and ensure compliance with children’s privacy protections.

International Data Transfers and Regional Privacy Laws

As DesiSlice serves customers throughout the United States while sourcing products from South Asian countries, we occasionally transfer data internationally to fulfill our business operations and provide comprehensive service to our diverse customer base.

Cross-Border Data Handling: When we work with suppliers or service providers in other countries, we ensure appropriate safeguards are in place to protect personal information during international transfers. This includes contractual protections and verification that international partners maintain adequate privacy and security standards.

State Privacy Law Compliance: We comply with applicable state privacy laws, including the California Consumer Privacy Act (CCPA) and similar legislation in other states. Residents of states with specific privacy laws may have additional rights regarding their personal information, including the right to know what information we collect, the right to delete personal information, and the right to opt out of certain data sharing practices.

Regional Considerations: We recognize that customers from different cultural backgrounds may have varying expectations about privacy and data handling. We strive to maintain practices that respect diverse privacy preferences while operating within applicable legal frameworks.

Data Retention Practices

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Active Account Information: Information associated with active customer accounts is retained while accounts remain open and for a reasonable period after account closure to handle potential issues, process returns, and maintain business records.

Transaction Records: Purchase history and transaction information is retained for accounting, tax, and legal compliance purposes, typically for seven years or as required by applicable laws and regulations.

Marketing and Communication Data: Information related to marketing communications and customer preferences is retained until you opt out of such communications or request deletion of your information.

Inactive Account Management: Accounts that remain inactive for extended periods may be subject to data minimization practices, where we reduce the amount of personal information stored while maintaining essential records for legal and business purposes.

Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or external services that are not operated by DesiSlice. This Privacy Policy does not apply to third-party sites or services, and we encourage you to review the privacy policies of any external sites you visit.

Social Media Integration: If you choose to connect with DesiSlice through social media platforms or share our content on social networks, those interactions are governed by the privacy policies of the respective social media companies.

Payment Processors: While we work with secure, reputable payment processors, their handling of your payment information is governed by their own privacy policies and terms of service.

Shipping Partners: Information shared with shipping companies for delivery purposes is subject to their privacy practices, though we select partners who maintain appropriate privacy and security standards.

Privacy Policy Updates and Changes

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technological developments. Understanding how we handle policy changes helps ensure you stay informed about our privacy practices.

Notification of Changes: When we make material changes to this Privacy Policy, we will notify affected customers through email and by posting the updated policy on our website with a revised effective date. For significant changes that materially affect how we collect, use, or share personal information, we may provide additional notice and, where required by law, seek your consent.

Continued Use: Your continued use of DesiSlice’s website and services after we post Privacy Policy updates constitutes acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about our privacy practices.

Version History: We maintain records of previous policy versions to demonstrate our commitment to transparency and to help customers understand how our privacy practices have evolved over time.

Contact Information for Privacy Matters

We encourage customers to contact us with questions, concerns, or requests related to privacy and data protection. Our customer service team is trained to handle privacy inquiries and can escalate complex issues to appropriate personnel.

Privacy Contact Information:
Address: 182-15, Wexford ter, Jamaica, NY-11432
Phone: 347-744-3270
Email: support@desislice.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

Response Timeframes: We aim to respond to privacy inquiries within 3-5 business days for general questions and within 30 days for formal requests such as data access or deletion requests, as required by applicable privacy laws.

Privacy Officer: For complex privacy matters or formal complaints, you may request to speak with our designated Privacy Officer, who oversees our privacy compliance program and can address detailed concerns about our data handling practices.

This Privacy Policy represents our commitment to earning and maintaining your trust through responsible data stewardship and transparent communication about our privacy practices.